Thank you for supporting Freckled Soul Studio! Every order is carefully prepared and packaged by hand. Below you'll find information about shipping, returns, and refunds. If you ever have questions, I'm happy to help. 

 

Shipping: 

Orders are typically prepared and shipped within 3-5 business days 

Orders are shipped through USPS 

Shipping is calculated at checkout based on your location and order 

 

 

Returns & Refunds: 

Returns are accepted within 30days of delivery  

Please contact me before returning an item so I can help with the process. 

Customer is responsible for return shipping unless the item arrived damaged or there was an error with the order. 

Items must be unused and in their original condition. 

If your package arrives damaged, please contact me within 7 days of delivery and include photos, I'll make it right!   

Because custom–made items are created specifically for you, they cannot be returned or refunded unless they arrive damaged or there is an error on my part. 

 

Questions: 

If you have any questions before or after placing your order, please don't hesitate to reach out. 

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                       Privacy Policy

Last Updated: August 28, 2026

Freckled Soul Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we may collect when you visit our website or make a purchase and how that information may be used.

Information We Collect

We may collect personal information that you voluntarily provide when you:

• Place an order

• Contact us by email or through our website

• Subscribe to emails or updates

• Create an account, if applicable

This information may include your name, email address, shipping and billing address, phone number, and other information needed to process your order or respond to your request.

How We Use Your Information

Your information may be used to:

• Process and ship your orders

• Communicate with you about your order or questions

• Provide customer support

• Improve our website, products, and services

• Send occasional updates or marketing emails if you have chosen to receive them

• Meet legal or business obligations

We do not sell your personal information.

Payments

Payments made through our website are processed through secure third-party payment providers. Freckled Soul Studio does not store your complete payment card information.

Website Information & Cookies

Like many websites, Freckled Soul Studio and our website service providers may collect certain information automatically, such as your browser type, device information, IP address, and how you interact with our website.

Our website may use cookies or similar technologies to help the website function properly, understand website traffic, and improve your experience. You can choose to disable cookies through your browser settings, although some parts of the website may not function properly as a result.

Sharing Your Information

We only share information when necessary to operate our business and provide our services. This may include trusted service providers that help us process payments, host our website, ship orders, or provide other business services.

We may also disclose information if required by law or when necessary to protect our rights, safety, or property.

Third-Party Links

Our website or social media pages may contain links to other websites. Freckled Soul Studio is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies when visiting those sites.

Data Security

We take reasonable steps to protect the personal information we collect. However, no method of transmitting or storing information online is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:

Freckled Soul Studio
freckledsoulstudio@gmail.com

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